Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

At ZYRON Smart Ring, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined below.

1. 30-DAY RETURN GUARANTEE

We offer a 30-day return period from the date your order is delivered.

To qualify for a return:

  • The item must be returned within 30 days of delivery.

  • The product must be in good condition.

  • The product must include all original accessories and packaging whenever possible.

  • Proof of purchase must be provided.

2. HOW TO REQUEST A RETURN

To initiate a return, please contact:

Email: info.zyronsmartring@gmail.com

Please include:

  • Full name

  • Order number

  • Reason for return

  • Photos if the item is damaged or defective

Our support team will provide return instructions.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged, defective, or not functioning as intended, please contact us within 7 days of delivery.

We may request:

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

After review, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

Depending on the situation.

4. REFUND PROCESS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Most refunds appear within 5–10 business days.

5. NON-RETURNABLE ITEMS

Returns may not be accepted in the following situations:

  • Products intentionally damaged after delivery.

  • Products altered or modified by the customer.

  • Returns requested after the 30-day return period.

  • Items returned without sufficient information to identify the order.

6. ORDER CANCELLATIONS

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it must follow the standard return procedure.

7. SHIPPING COSTS

If the return is due to:

Our error

(Damaged, defective, incorrect item)

ZYRON will cover reasonable return costs when applicable.

Customer change of mind

The customer may be responsible for return shipping costs.

Shipping fees paid during checkout are generally non-refundable unless required by law.

8. LOST OR DELAYED SHIPMENTS

If your package appears lost or significantly delayed, please contact us at:

info.zyronsmartring@gmail.com

We will work with the carrier to investigate the issue and determine an appropriate solution.

9. EXCHANGES

If you ordered the wrong size or wish to exchange your product, please contact us before returning the item.

Exchanges are subject to stock availability.

10. CONTACT INFORMATION

ZYRON Smart Ring

Customer Support:
info.zyronsmartring@gmail.com

Support Hours:
Monday – Friday

We aim to respond to all customer inquiries within 48 business hours.